Privacy Policy
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
· Directly from you
· Information used to provide our services – including information provided by us or on behalf of our clients or otherwise provided to us or generated by us in the course of providing services to our clients
· Publicly available sources
· Suppliers and service providers
· Regulatory authorities
· Legal bodies or professionals (such as courts or solicitors)
· Debt collection agencies
· Credit reference agencies
· Technical and usage data – including information about how you use our website.
How long we keep information
The personal information which we process for any purpose (or purposes) shall not be kept for any longer than is necessary where this is necessary for:
· compliance with our legal obligations; and/or
· to protect your vital interests or the vital interests of other person(s).
Where we have been engaged by you to supply legal services, we will retain personal data for as long as necessary to fulfil our contract with you and following the end of our engagement we will retain personal information:
· as required for legal, regulatory and other legitimate business purposes; and
· so that we may address any queries or other issues relating to the work we have undertaken.
Who we share information with
Data processors
Smartsearch
This data processor does the following activities for us: They assist us with complying with out anti money laundering, sanctions and other due diligence obligations in connection with the provision of client services, for example when verifying your identity.
Others we share personal information with
· Regulatory authorities, courts, tribunals or law enforcement agencies
· Organisations we’re legally obliged to share personal information with
· Our legal advisors and other professional advisors – for example accountants
· Our bank
· Our insurers / insurance brokers
· Insolvency practitioners
· Debt collection agencies (only in respect of debts owed to us)
· Other financial or fraud investigation authorities
· Third parties:
o Counsel – to provide you with advice or advocacy services
o Experts – to provide you with a report or advice
o Suppliers of IT storage, infrastructure and related tools and services for core business purposes.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: February 2025.